File a case · Service Ombudsman

File a case

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Type of case *

Choose the option that best describes your case.

Complaint I was not satisfied with the way I was treated. Claim I want an action that affected me to be corrected. Enquiry I need information about a procedure, requirement or service. Report of misconduct I want to report improper conduct. Suggestion I have a proposal to improve the service. Commendation I want to acknowledge good service or a staff member. Other My case does not fit the options above.

Description of your case *

Explain what happened, when, and at which office or airport. The more detail you give, the better we can help.

0 characters · minimum 20

Evidence (optional)

Photographs, receipts, tickets, emails or documents that support your case.

Drag your files here, or tap to choose them PDF, Word, Excel, text and images · up to 5 files · 5 MB each

Full name *

Email address *

We will send you a 6-digit code to confirm the address is yours. This is how we will reply to you.

Country of residence *

It helps us put your case in context. The DGAC serves users from all over the world.

I authorise the processing of my personal data in order to handle this case, under Act 8968.

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